February 3, 2023

More than two dozen Taylor Swift fans sue Ticketmaster

3 min read

New York
CNN Business

Don’t mess with Swifties.

More than two dozen Taylor Swift fans are suing Ticketmaster parent Live Nation Entertainment Inc. for “unlawful conduct.” The pop star’s chaotic tour sales, Claiming that the ticketing giant violated antitrust laws, among others.

The lawsuit, filed in a California court. On Friday, Ticketmaster and its parent company were accused of being anti-competitive, charging high prices to fans in presale, sale and resale markets. It claims Ticketmaster forces concertgoers to use its site exclusively and controls all registration and access to Swift’s “The Eras Tour.”

The Swifties are seeking fines of $2,500 per violation, which could increase, based on the millions of angry fans who didn’t get tickets.

The lawsuit also claimed that since Ticketmaster While the tour has contracts with major stadiums, Swift “had no choice” but to work with Ticketmaster due to her fan base. It also alleges that Ticketmaster makes a profit by adding a service fee to its fan-to-fan exchanges on the resale of tickets in the secondary market.

“Ticketmaster is a monopoly interested only in taking every dollar from the captive public,” according to the lawsuit.

Pre-sale tickets for “The Eras Tour” left Swift fans across the country in a debacle that made headlines for weeks. In November, “confirmed fans” were sent a pre-sale code – but when sales went on sale, huge demand swamped the website and millions of Swifties couldn’t get their hands on tickets. Presale tickets for Capital One cardholders brought similar disappointment — and then Ticketmaster canceled sales to the general public. Citing “abnormally high demand”. and “Insufficient remaining ticket inventory.”

The lawsuit alleges that the company “knowingly and knowingly misled TaylorSwiftTix presale ticket holders by providing codes to 1.4 million ‘verified fans,'” despite the lack of seats. Ticketmaster said more than 2 million tickets were sold on the first day of sales for his upcoming tour. Most sales for an artist in a single day.

“Millions of fans waited up to eight hours and were unable to purchase tickets as a result of insufficient ticket releases,” the lawsuit said. “Ticketmaster intentionally provided codes when it could not meet the demands.”

The 26 Swifties suing the ticketing company are located across the country from Utah to North Carolina. CNN has reached out to Ticketmaster for comment. Jennifer Kinder, an attorney representing the plaintiffs in the case, said she is awaiting the clerk’s approval.

Taylor Swift opens up about ticketing “mistakes” in heartfelt post Writing on Instagram that there were “so many reasons why people have such a hard time” to get tickets, and said the experience was “frustrating” for him to watch.

In a blog post It has been removed, Ticketmaster said, after its “verified fan” system, a mechanism intended to eliminate bots by giving individuals presale codes, could not keep up with strong demand. About 3.5 million people signed up for the program to buy Swift tickets, its “largest registration in history.” Ticketmaster said that this unprecedented demand was accompanied by a “surprising number of bot attacks as well as fans who did not have invitation codes” sending “unprecedented traffic” to its site, and, essentially, it broke.

Ticketmaster Apologized to Swift and her fans Some people tried to buy tickets for the “awesome experience” and said it would serve to “promote our tech for a new bar that’s set on demand” for Swift’s tour.

The ticketing defeat drew the ire of several lawmakers, including Sen. Amy Klobuchar, chair of the Senate Antitrust Subcommittee, who wrote An open letter to Ticketmaster’s CEO, saying he has “serious concerns” about the company’s operations.

In addition, the Department of Justice has opened an antitrust investigation into Live Nation. A source told CNN, To determine whether a company has a monopoly in the market for concerts, including ticket purchases.

LiveNation responded in a statement posted on its website on Saturday, saying it “takes seriously its obligations under antitrust laws” and “does not engage in conduct that constitutes antitrust.” could justify litigation, let alone orders that would require it to change fundamental business practices.”

— CNN’s Frank Pallotta and Jordan Velinsky contributed to this report.

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