February 1, 2023

Microsoft cloud outage hits users around the world

3 min read



On Wednesday it said it had restored all of its cloud services after the networking outage affected its cloud platform Azure, as well as services like Teams and Outlook used by millions of people around the world.

Azure’s status page showed that services were affected in the US, Europe, Asia Pacific, Middle East and Africa. Only its platform for services and governments in China was unaffected.

By late morning, Azure said that most customers should have seen services resume after Microsoft’s wide area network (WAN) was fully restored.

According to data from Microsoft, an outage of Azure, which has 15 million corporate customers and more than 500 million active users, could affect multiple services and create a domino effect as almost all major companies in the world rely on this platform. Use the form.

Businesses are increasingly relying on online platforms as more employees shift to working from home due to the pandemic.

Earlier, Microsoft said it had determined that there was a network connectivity issue with Microsoft WAN devices. This affects communication between clients on the Internet to Azure, as well as communication between services in data centers, he said.

Microsoft later tweeted that it had reversed the network change it believed was causing the problem and was using “additional infrastructure to expedite the recovery process”. Is.

Microsoft did not disclose the number of users affected by the outage, but data from outage-tracking website Downdetector showed thousands of incidents across continents.

Downdetector detects outages by aggregating status reports from various sources, including site users.

Microsoft’s cloud business helped boost its fiscal second-quarter earnings on Tuesday. It forecast third-quarter revenue of $21.7 billion to $22 billion in its so-called intelligent cloud business, despite concerns that the cloud segment, lucrative for big tech companies, could be hit hard as customers Want to cut costs.

According to BofA Global Research estimates, Azure’s share of the cloud computing market will grow to 30% in 2022, trailing Amazon’s AWS.

Microsoft joined other major tech companies in turning to layoffs to weather the weak economy, announcing last week that it was cutting more than 10,000 jobs.

Its shares were down 2.4 percent in premarket trading.

Outages of big tech platforms are not uncommon, as companies from Google to Meta have seen service disruptions. Azure, the second-largest provider of cloud services after Amazon, faced shutdowns last year.

During the outage, users experienced difficulties exchanging messages, joining calls or using any feature of the Teams application. Many users took to Twitter to share updates about the service disruption, with the #MicrosoftTeams hashtag trending on the social media site.

Microsoft Teams, used by more than 280 million people worldwide, is an integral part of daily operations for businesses and schools, which use the service to make calls, schedule meetings and manage their workflows. Uses

There were few signs of significant disruption at major UK-based financial services firms, where a number of messaging applications offered by providers such as Movius and Symphony used Microsoft Teams to connect bankers with clients. visits, and office-based staff with remote colleagues.

Two London-based sources who work at two major global banks said they didn’t even notice a problem.

Deutsche Boerse Group, which runs the Frankfurt stock exchange, said trading was unaffected. Frankfurt-based Commerzbank AG

(CBKG) said in a statement that Microsoft is investigating several issues affecting the bank.

According to the company’s status page, other services affected include Microsoft Exchange Online, SharePoint Online, OneDrive for Business.

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