February 1, 2023

How Microsoft could use ChatGPT to supercharge its products

4 min read


Is ChatGPT the new Clippy?

Shortly after Microsoft Confirmed This week plans to invest billions in OpenAI, the company behind the viral new AI chatbot tool ChatGPT, with some people taking to social media to joke that the technology is a hideous, wide-eyed, A paperclip-shaped virtual assistant will help supercharge.

While Clippy can be mostly Be that as it may, the company’s move to double down on AI The tools promise to do what Clippy never achieved: Changing the way we work.

“There’s a grain of truth to the clappy comparison,” said David Lubina, an artificial intelligence analyst at ABI Research. “Clippy wasn’t based on AI – or machine learning – but ChatGPT is a very sophisticated auto-complete tool, and in that sense it’s a much better version of Clippy.”

Since it became available in late November, ChatGPT has been used to generate original articles, stories and song lyrics in response to user prompts. He has produced research paper summaries that have fooled some scientists. Some CEOs have even used it to write emails or do accounting work.

For Microsoft, integrating a chatbot tool could make its core software products more powerful. Some possible use cases include writing lines of text for a PowerPoint presentation, drafting an article in Word or automating data entry in an Excel spreadsheet. For Microsoft’s search engine Bing, ChatGPT can provide more personalized search results and better summarize web pages.

All of the above suggestions were developed by asking ChatGPT in variations of the question, “How can Microsoft integrate ChatGPT into their products?” Microsoft, for one, has recently said little on a potential merger. Announcement Plans to add ChatGPT features to its cloud computing service.

“Microsoft will deploy OpenAI models in our consumer and enterprise products and introduce new categories of digital experiences built on OpenAI technology,” Microsoft said in a press release this week announcing the expanded partnership.

When Microsoft first invested in OpenAI in 2019, CEO Satya Nadella said He believed that artificial intelligence would be “one of the most transformative technologies of our time.” But it was arguably not until last year, with a number of new releases from OpenAI, including ChatGPT and the powerful image generator DALL-E, that the significant potential of the contribution became widely apparent.

Suddenly, Microsoft appears to be at the forefront of Silicon Valley’s high-stakes AI race. It is now working with a company, OpenAI, and a product, ChatGPT, which reportedly said. Google was caught off guard. And apparently glowing Some disappointment From Meta’s Chief AI Scientist

“Microsoft is not currently a leader in AI research, but with this exclusive agreement with OpenAI, they are about to get into the heart of things,” Lubina said.

OpenAI’s investment announcement comes days after Microsoft confirmed its plans. 10,000 employees were laid off. As part of wider cost-cutting initiatives. Nadella said the company would continue to invest in “strategic areas for our future” and pointed to advances in AI as the “next big wave” of computing.

Jason Wong, an analyst at market research firm Gartner, told CNN that it’s understandable why Microsoft is aggressively pursuing AI, calling it the “secret sauce for applications built and running in the cloud.” .

But there could be risks for Microsoft to use and commit to OpenAI’s technology. Both ChatGPT and DALL-E are trained on a large amount of data to generate content. This has raised some concerns about the potential of these tools to perpetuate biases found in this data and spread misinformation. For Microsoft, this could make it difficult to integrate the tool into specific products.

“Systems like ChatGPT can be unreliable, making things up as they go and giving different answers to the same questions — not to mention sexist and racist biases,” Lubina said. Microsoft will likely “want to wait before GPT systems respond to online search queries,” he said.

While ChatGPT has gained traction among users, a growing number Schools and teachers are also worried. About the immediate effects of ChatGPT on students and their ability to cheat in assignments. Integrating ChatGPT too quickly into Microsoft products could increase the risk of schools rethinking their use of the software.

Despite the problems that could potentially create negative publicity for companies associated with these tools, Microsoft clearly recognizes its opportunity to become an AI leader.

“Microsoft continues to spend significant research and development on AI and the innovations that require AI behind it, such as computer vision technologies, but [these technologies] said Wong from Gartner. “This is the trend of ‘everyday AI’ where AI is just in the background and consumers take it for granted.”

With the unveiling of ChatGPT, he said, the potential of OpenAI has been shown “to the public.” The same may be true of Microsoft.

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