Watch: Southwest Airlines CEO speaks out amid widespread flight cancellations
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Southwest CEO responds to backlash over cancellation
Southwest Airlines CEO Bob Jordan issued an apology to stranded passengers as the beleaguered airline grapples with what U.S. Transportation Secretary Pete Buttigieg has described as a complete “disruption” of the system. In total, Southwest has canceled more than 15,700 flights since winter weather began disrupting air travel on Dec. 22.